Surround yourself with good people, empower them to strive for excellence, and hold them accountable to building enterprise value, and you will create loyalty among some and reveal a lack of fit in others. Incentivize for quantitative performance and offer discretionary rewards for qualitative performance, too. No matter how much we talk about best practices and processes, people are essential.

This is an excerpt from the newly released book The Blue Square Method that Duncan MacPherson wrote with co-author Chris Jeppesen. Download Chapter for free now at: thebluesquaremethod.com