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Proven Strategies Blog

2021-02-25 • 8 min video

Join Duncan as he delves into why you need to know how your clients communicate your value beyond just waving your flag, and how they can they motivate somebody to feel compelled to take action. Because as easy as it is for a prospective client to meet you, it's always easier not to.

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2021-02-24 • 20 second read

Many of the most successful professional advisors I know have increased their persuasive impact by radically altering their sales process with prospective clients. These advisors (many of whom used to be salespeople) have evolved into professional consultants; they now strive to attract new clients rather than chase them. Instead of using the old-school sales process to close business, they use a fit process to fast-track new clients to advocacy.

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2021-02-23 • 2 minute read

How to Fast-Track a New Client to Advocacy

My favorite articles stem from conversations I have with our coaching staff at Pareto Systems who share success stories from the field with me. Our coaching staff and I often have “Proof that it Works” conversations where they pass along feedback in terms of the impact our strategies are having on an advisor’s business. 

Recently, I heard an interesting example about the importance of the New Client Process. As you know, this process is the series of steps that take place from the moment you get a referral phone call right up to the point where you officially welcome a new person as a client, and everything in between. Many like to call this the onboarding process.

At a glance, the New Client Process has five distinct parts: 

  • The Pre-Appointment Phase 
  • The 1st Appointment (or Fit Appointment) 
  • The Second Appointment 
  • The Third Appointment
  • And finally, the New Client Welcome

Now, some might say that this seems like an awful lot of steps, and they would be right, but these are all necessary steps. This process is extremely attractive to potential clients, and more often than not, as a result of going through this process, the potential client ends up trying to convince the advisor to take them on as a client! On a regular basis, we also see advisors get referrals from someone shortly after bringing them on as a client! We see it happen all the time.  

Terry, the coach who shared this story with me, works with two advisors who have a successful practice in California. Both use this very same New Client Process, and they are enjoying a lot of success from this process and from their terrific implementation of it.

One of the advisors recently met with a prospective client, a wealthy gentleman who had north of $1,000,000 in investible assets.

As they sat down, and as the advisor pulled out her agenda to start the meeting, the gentleman announced the following: “I want you to know that I am interviewing different advisors.”

The advisor, in a cool and collected way, replied: “Well, I would be surprised if you weren’t. The reality is that we are interviewing you today as well. It is very important to our practice that my partner and I only take on clients that are a good fit.”

I only wish that I was in the room at the time when they were having this meeting, so I could have seen how the dynamic changed after the advisor replied in this fashion. She didn’t try to sell harder, or any of that nonsense, she simply stated the truth, which was that there were two decisions being made that day, both his and hers.

The wealthy gentleman became a client. It turned out that he had interviewed four different advisors in total, and the third such interview was with our client. It was just a few days later when a thank-you card arrived at the advisor’s office. It was from the very same gentleman, and in the card, he thanked them for deciding to take him on as a client. What a change in attitude from that first meeting, and it all had to do with the attractiveness of the New Client Process, and the skill of our client in implementing it.

The gentleman wasn’t done yet though. Shortly after the thank-you card arrived, my client received an email from him. He had copied his CPA on the email, and the message said: “You guys have to meet each other.” The advisor gave the CPA a call, and they got together for lunch.

Over the lunch, my client learned that the CPA had a huge operation with 24 staff, and they specialized in ultra high-net worth types; the richest of the rich.  

The advisor and her partner specialize in clientele in the 1-10 million range. The advisor candidly told the CPA this, and also told him that the ultra high-net worth types weren’t really their niche.  

Ironically, it turns out that the 1-10 million range wasn’t the CPA’s niche either. His focus was going to remain on the ultra high-net worth types, and he and my client are now discussing the CPA referring over business in the 1-10 million range to my clients as it appears. He regularly receives those types of referrals, but isn’t really interested in that kind of business. The advisors certainly are though!

The next step is to show the CPA the highlights of the New Client Process, so that when the CPA does refer someone, he can take great confidence on that they will be well looked after, and how it will be done. 

The bottom line is this. When you apply stewardship over salesmanship with a prospective client, you not only contrast yourself favorably to other advisors, you are also positioning yourself for advocacy with that person immediately. And then the domino effect begins.

Continued Success!

Contributed by: Duncan MacPherson

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Women's eSummit Invitation:

The Women Are Here! Virtual eSummit

Wednesday, March 24th 2:00 pm – 5:00 pm ET

The Women are Here! is an intelligent, innovative & caring Alliance created to Empower women in wealth and Elevate their advisory practice, with the purpose of inspiring and Energizing as many women as possible.

Join Senior Pareto Systems’ Business Consultants, Sherri Palle, Marci Fried and Elaine Christakos for this fast-paced, value packed Virtual Summit. Pareto Systems’ CEO, Duncan MacPherson will be introducing the summit.

We want to maximize the value of what women have to contribute to their organizations, clients, team, family, neighbors, community, worthy causes, and by extension of that -- making the world a better place.

Together with vision and determination, we will Empower financial independence for women everywhere.

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2021-02-22 • 20 second read

When I ask a professional advisor, “How are things?” nine times out of ten, the answer will be, “I’m extremely busy.” Our response is always, “Busy doing what?”

The Law of Cause and Effect states that your activities will determine your productivity. If you want your productivity to increase, the first place you should look is the activities you engage in which give you the best return on your investment of time and energy.

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2021-02-22 • 20 second read

Missed last week’s webinar “Leading a Team Forward with Duncan MacPherson”? Watch the replay of it, and other recent Pareto Systems webinars, free on the Pareto Academy:

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2021-02-19 • 20 second read

When it comes to practice management, a lot of attention must be placed on the client experience. Using an agenda, having a fit process, onboarding a client systematically and deploying a service matrix are just a few of the essentials that I help advisors put into action to project professionalism and strengthen their client relationships.

2021-02-18 • 7 min video

There are four critical stages to building the enterprise value of your business. In this video, Duncan discusses these stages, and developing a process around them that you and your team can execute on.

2021-02-16 • 4 min video

The teams we work with are typically in one of these three groups: coasting, cresting and climbing. The franchise-ready advisor is a member of the third group who has mastered organic growth and positioned their enterprise for scalable growth through acquisition.

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2021-02-12 • 20 second read

For many advisors, nowhere in their onboarding process does a new client need to convince the advisor that there is a good fit. It’s the advisor doing all the convincing and, in the process, their salesmanship is actually undermining the lifetime value of the relationship.

The advisor cannot be the only one who gets excited when a new relationship is formed. The client has to have a sense of accomplishment, too.

2021-02-11 • 8 min video

Referrals come from communication - reminding clients, talking about it - but in a way that's positioned professionally, that is the gateway between endorsement and introduction. Join Duncan as he discusses how the Rule of 52 applies in a financial advisory practice and the impact it can have on the rate of referrals the firm receives.

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